Shipping & Returns
1. Shipping Methods: All International shipping is done through a highly reliable Ukrainian Post Service (Nova Post is also available for customers in Ukraine). A tracking number is assigned to every parcel which may be tracked online via most of the standard services
2. Processing Time: Once your order is placed, I'll do my best to try to process and ship it within 1-2 business days. Please note that because of the war in Ukraine processing time may be slightly longer.
3. Shipping Time: The estimated shipping time will depend on your location and the shipping method selected at checkout. On average, international orders may take 7-14 business days.
4. Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment.
1. Eligibility: I understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, you may be eligible for a return.
2. Timeframe: To initiate a return, please contact our customer support team within 14 days of receiving your order. Returns requested after this timeframe may not be accepted.
3. Condition: The item(s) being returned must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse a return if the item(s) show signs of wear or damage.
4. Return Process: To initiate a return, please contact me for more details.
5. Refunds: Once we receive and inspect the returned item(s), I will process your refund within 5-7 business days. Please note that the shipping charges are non-refundable.
For any further questions or concerns regarding our shipping and return policies, please don't hesitate to contact me.